Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you engage with our digital platforms and travel-related services.
1. Information We Collect
We may collect the following categories of personal information:
A. Identifiers
- Name, email address, phone number, and mailing address
- Government-issued ID (e.g., passport)
- Date of birth
B. Commercial Information
- Cruise bookings, reservations, and onboard purchases
- Travel preferences and loyalty program data
- Special service requests (e.g., dietary needs, medical conditions, accessibility accommodations)
C. Internet or Network Activity
- Browsing behavior on our website or mobile apps
- IP address, device information, browser type
- Engagement with emails and ads
D. Health Information
- COVID-19 vaccination or testing status
- Medical details required for safe travel (only collected with consent)
E. Audio/Visual Information
- Onboard CCTV footage for safety and security
- Photos or videos captured during cruise activities (collected with consent)
2. Sources of Information
- Directly from you – when booking, filling out forms, or contacting us
- Automatically – through your interaction with our websites, apps, or onboard systems
3. How We Use Your Information
- To provide and manage travel and cruise services
- To send booking confirmations and travel updates
- To fulfill specific requests and onboard accommodations
- To personalize your travel experience
- To comply with legal, health, and safety requirements
- To send promotional content (if you’ve opted in)
- To analyze and improve our services
4. Disclosure of Personal Information
- Service Providers – such as payment processors, port agents, and IT vendors
- Government Authorities – customs, immigration, and health agencies as required by law
We do not sell your personal information.
5. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Enable website and app functionality
- Understand user behavior and optimize performance
- Serve personalized ads (with your consent)
You can manage your cookie settings via your browser or our Cookie Settings page.
6. Data Retention
We retain your data only as long as needed to provide services, meet legal requirements, and enhance user experience. Retention periods vary based on the nature of the data and its use.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and routine system monitoring to prevent unauthorized access or misuse.
8. Children’s Privacy
We do not knowingly collect personal information from children under 13 without verified parental consent. If such information is unintentionally collected, we will promptly delete it upon discovery.
